Investigating consumer embarrassment in service interactions
نویسندگان
چکیده
منابع مشابه
Consumer-to-Consumer Conversations in Service Settings
This article contributes, in two ways, to our understanding of the nature, scope, and significance of conversations between strangers in service environments. First, a framework is introduced that provides both academics and practitioners with a summary of the key issues associated with the stimuli, manifestations, and consequences of such conversations. Second, the article reports a market-ori...
متن کاملSubmission for the Embarrassing Interactions Workshop: Playing with Embarrassment
We are interested in embarrassing interactions as part of wider research that explores digital games in our public spaces through a lens of play. Embarrassing interactions are an important feature of play and an inevitable facet of pervasive games. In this abstract we discuss several inspirational designs where a wide range of play includes opportunity to explore, manage and leverage embarrassm...
متن کاملConsumer Policy Remedies and Consumer Segment Interactions
This p(4)er introduces a framework for examining consumer and niarket problems as a function of consumer segment interaction patterns. Three patterns cf interactions are described as consisting of positive, negative, or no spillovers among consumer segments. The efficacy of regulatory remedies is shown to be affected by tiie type and extent ofthese interaction patterns. The paper complements an...
متن کاملEmbarrassment in Consumer Purchase: The Roles of Social Presence and Purchase Familiarity
Two field studies investigate the importance of social presence (real and imagined) and famiiiarity whti the purchase act in producing embarrassment in the context ot an embarrassing product purchase. The results indicate tbat awareness of a social presence during purchase selection and commitment, whether real or imagined, is a motivating factor in creating embarrassmenl for the consumer. Furt...
متن کاملInvestigating Effectiveness of In-Service Training in the Public Sector
This study that is aimed at investigating the effectiveness of "in-service training" courses in public sector organizations, as a result of the findings of a process modification training course in public organizations of Kermanshah province where 68 employees of 32 organizations of public sector (including governmental and non-governmental) scientifically studied 27 processes as a sample, duri...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: International Journal of Hospitality Management
سال: 2013
ISSN: 0278-4319
DOI: 10.1016/j.ijhm.2012.08.003